Manager of Professional Services
Company and Opportunity Summary: An energetic and unique organization, Our Corporate Client offers unique solutions for detecting online fraud and identity theft. Our name is simply one representation of our unique nature. Continually going above and beyond the status quo is what makes us an innovative and exciting company and a fascinating place to work.
The employees are the lifeblood of the organization. We strive to maintain our start-up atmosphere and foster an environment that encourages out-of-the-box, radical thinking. We are looking for extraordinary people that passionately believe in our goal: to continually improve the integrity of business conducted over the Internet. We know that by improving security online, we improve the lives of the estimated 1.1 billion people worldwide that currently use the Internet. Working at this company requires exceptional thinking and technical expertise. To facilitate that, we offer several perks to all employees:
- Medical coverage for all employees covered 100% by the company
- 401(k) plan
- Stock Options
- Competitive Pay
- Personal Laptop
- $50.00 Starbucks card every month
- Paid vacation days and holidays
- Employee referral bonus program
Job description: The Manager of Professional Services will work directly with the Director of Professional Services in all phases of client engagement, creation of new solution IP and business development. Specifically, tasks will include the following:
- Document client fraud processes and identify opportunities for improving fraud mitigation processes.
- Make recommendations to Fraud Policy portfolio managers on solutions to address those vulnerabilities.
- Perform analyses to identify where the fraud controls could be improved including, but not limited to, loss trend analysis, defect analysis, and other data mining analyses.
- Review client fraud mitigation policies and coordinate necessary policy changes.
- Decipher the differing fraud and business needs of varying clients, and establish flexible protocols to address these specific needs.
- Facilitate the implementation, integration and maintenance of the company’s solutions, both in testing and production environments.
- Identify new fraud trends and implement processes to mitigate fraud losses.
- Actively participate in the development, design and management of fraud reduction projects involving cross-functional teams.
- Participate in the review of documents, concepts and issues with cross-functional teams.
- Keep up-to-date on new products and tools from other vendors and identify opportunities for strategic partnership.
Required skills:
- Ability to project personal credibility based on integrity, professional knowledge, and dedication to excellence.
- Intimate familiarity with fraud mitigation processes and the daily workings of a fraud-mitigation department.
- Advanced knowledge of the strengths and weaknesses of current fraud prevention products and techniques.
- Firm understanding of the dynamics of cross-functional project teams and experience in facilitating such projects, resolving bottlenecks, and seeing them to successful conclusion.
- Understanding of the political dynamics between the risk management group and other constituencies in the bank (business units, product development, marketing, and top management).
- Strong risk-assessment and problem resolution skills.
- Bachelor’s degree or equivalent experience.
- Demonstrated high degree of energy, dedication, and ability to work independently.
- Strong writing and reporting skills
Technical Skills:
- Knowledge of database functionality and the ability to execute and interpret queries.
- Understand network architecture and transaction processing flow.
- Advanced knowledge of the Internet and web-based communications